Churn Rate: The Silent Killer of Team Efficiency
There are a number of measures we coaches use to identify opportunities for squads and teams to improve and last week I had an opportunity to talk through some of these with a Crew Leader I work with. I know that most of my posts focus on mindset, or ways of thinking and behaving. Today I want to talk about one of the metrics that we coaches use to help see that there may be some structural challenges that are impacting the way our teams work. As we have learned, the true measure of a high-performing team isn't how fast they move, nor how much stuff they produce. Instead these teams are measured by the outcomes (results) they achieve and how efficiently they achieve them. In order to produce intended outcomes in a sustainable way, teams need to be stable and predictable. Teams that are regularly interrupted with emergency tasks and unplanned work are statistically less likely to achieve intended outcomes1. As leaders, it's easy to get caught in the daily swirl of...