Catching the Shrapnel: The Art of Saying "Not Right Now"
We have all been there. The squad finishes a sprint planning meeting. The goals are clear, with a solid hypothesis and a reasonable path forward. The team is locked in. Then, two days into the iteration, the shrapnel starts flying from three different directions at once: An executive pops by with a "quick request" that needs immediate attention. A competitor goes to market with a flash sale, causing a sudden, reactive shift in your own marketing plans. An upstream or downstream partner team realizes they need a "last-minute" piece from your squad—even though their own sprint was supposed to be completely planned out. In an instant, your team's precious focus is shattered. The "Middle Manager’s Vise" Reopened I’ve talked before about how Scope Churn is the silent killer of team efficiency. It erratically injects unplanned work into a fixed period of time, stalling your predictability and putting your original customer promises ...